Privacy Policy

This Privacy Policy outlines how Pink Casino (“we”, “us”, “our”) collects, uses, processes, and protects your personal information when you access or use our website and services. We are committed to safeguarding the privacy and rights of all users in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection laws.

1. Data Controller and Contact Details

Pink Casino is operated by LeoVegas Gaming PLC, which acts as the data controller for the purposes of applicable data protection laws. If you have any questions regarding this Privacy Policy or your personal data, you may contact our Data Protection Officer at [email protected] or by mail at our registered office address available on our website.

2. Information We Collect

We collect various types of personal data to provide our services, meet legal obligations, and ensure a secure gaming environment. The categories of data we may collect include:

• Identity Data: Name, date of birth, gender, and government-issued identification details
• Contact Data: Address, email address, telephone number
• Account Data: Username, password, account preferences, transaction history
• Financial Data: Payment card details, bank account information, deposit and withdrawal records
• Technical Data: IP address, login information, browser type, device identifiers, and cookies
• Usage Data: Information about how you use our website and services, including page interactions and time spent on site
• Marketing Preferences: Your choices regarding receiving marketing communications from us

3. How We Use Your Information

Your personal data is processed for the following purposes:

• To verify your identity and age, and to conduct necessary due diligence checks as required by law
• To manage your account, process transactions, and deliver our gaming services
• To comply with legal and regulatory obligations, including anti-money laundering and responsible gaming requirements
• To monitor, detect, and prevent fraudulent or suspicious activity
• To improve our website, products, and services through analytics and user feedback
• To communicate with you about your account, service updates, or changes to our terms or policies
• To send you marketing communications, where you have provided consent or where permitted by law

4. Legal Bases for Processing

We process your personal data only where we have a lawful basis to do so under UK data protection law. These bases include:

• Performance of a contract: Processing necessary to provide you with our services
• Legal obligation: Processing required to comply with applicable laws and regulations
• Legitimate interests: Processing for purposes such as fraud prevention, service improvement, or business operations, provided your rights do not override these interests
• Consent: Processing based on your explicit consent, for example, for marketing communications, which you may withdraw at any time

5. Data Sharing and Recipients

We may share your personal data with third parties in the following circumstances:

• With our group companies and service providers who support our operations, such as payment processors, IT providers, and customer support partners
• With regulatory bodies, law enforcement agencies, or other authorities as required by law
• With third parties involved in business transfers, such as mergers or acquisitions, where your data may be transferred as part of the transaction
• With marketing partners, only where you have consented or where permitted by law

All third parties are required to process your data in accordance with applicable data protection laws and under strict confidentiality obligations.

6. International Transfers

Your personal data may be transferred and processed outside of the United Kingdom, including countries that may not provide the same level of data protection. In such cases, we ensure appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms, to protect your information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, regulatory, accounting, or reporting requirements. The retention period may be extended where necessary to comply with our legal obligations or to resolve disputes.

8. Your Rights

Under UK data protection law, you have the following rights with respect to your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data, subject to certain legal limitations
• Right to restrict processing: Request restriction of the processing of your data in certain circumstances
• Right to data portability: Request transfer of your data to another service provider
• Right to object: Object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Withdraw your consent to processing at any time where processing is based on consent

To exercise your rights, please contact us using the details provided in section 1. We may require verification of your identity before fulfilling your request.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver targeted advertising. You can manage your cookie preferences through your browser settings or our cookie management tool. For more information, refer to our Cookie Policy available on our website.

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. These measures include encryption, access controls, and regular security assessments.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any changes will be posted on this page, and where appropriate, we will notify you of significant changes. We recommend reviewing this policy periodically.

12. Contact and Complaints

If you have questions or concerns about this Privacy Policy or our data processing practices, you may contact our Data Protection Officer at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection, at www.ico.org.uk.